How long will it take to receive my order? (also Noted in my Shipping policy)

-Please allow 1-3 business days for your order to ship (excluding weekends, I do not usually ship on weekends unless for the holidays). If you need this item sooner please do not hesitate to contact me directly so we can make arrangements and get it to you ASAP.

If you need your order sooner for special events, please reach out to me via email at tytowncreations@gmail.com or through DMs in Instagram.

Please refrain from sending any messages or emails regarding your order within the first week. I assure you the order is in process and on the way as fast as I can. USPS has also been having problems lately with weather and packages being MIA for a period of time. I keep an eye on the tracking numbers as well. If your package seems to be missing I will reach out to USPS directly and file necessary paperwork to get information or reimbursement. Please be patient while we wait for the refund as we will both be waiting for USPS to investigate. 

I am not liable for failure to read the descriptions for any adjustable items. The item description indicate to leave a note at checkout as needed to ensure the piece is to the size you need it. If there is no note I will ship the item as is.

You can find updates and information on my Instagram @tytownjewelry

Custom Orders?

Customs are tentatively open depending on the project - You can message me via Instagram or contact through email at tytowncreations@gmail.com to discuss details and estimates.

Please be mindful of my turnaround times as they do fluctuate and I cannot commit to any work that has a short window. Also please have ALL details ready and available. I will need to know the size, the theme, the budget, etc. The cost of silver is incredibly high lately so please be aware of the current market value in materials. (Roughly $60-$70 an ounce)

Custom orders and all future orders will now require a non-refundable deposit and/or full-payment upon starting the work. Thanks for understanding. 

Custom order process will go as follows: 
1. Contact me and we discuss details and sort out of estimates. I will draw any potential drafts or outlines of the designs if needed.

2. Payment is taken as a non-refundable deposit (50%) or as full payment of the overall project.

3. I begin obtaining materials and your custom is now in queue to be completed based on our established estimate. Please be patient with me as I work on your custom ♥

4. I will share updates and the ongoing process as well as send pictures as needed to make adjustments and get feedback. 

5. Work will be completed and I will notify you when it is done as well as share the final photographs of the work!

I reserve the right to cancel or return the order of payment at any time. 

Do you ship internationally?

-Yes! Currently I am shipping to:

• Australia
• Netherlands
• Canada
• France
• Feel free to email me to inquire on other locations.

I am not liable for any of the charges that may incur on shipping. Please be aware of your mailing situation depending on your location!

Refunds, Returns & Exchanges? (also Noted in my Refund policy)

No refunds, returns or exchanges.

Please contact me via tytowncreations@gmail.com for any issues, concerns or repairs!

I am not liable for failure to read the descriptions for any adjustable items. The item description indicate to leave a note at checkout as needed to ensure the piece is to the size you need it. If there is no note I will ship the item as is.

You say your items come gifting ready what does that include?

-All my jewelry is shipped in a gift ready box. The piece is snugly placed on a show card and enclosed with a bow. Depending on the item I will put anti-tarnish tissue paper or a tab to keep from losing any of that luster up until you're ready to open it. It also comes with a polishing pad or cloth to keep it looking shiny and you can always put the item back in the box with the anti-tarnish stuff when not wearing. In addition to the gift box will be one of my signature stickers or pins and a business card. Refer to image above for example.

How should I maintain my jewelry?

-Be sure to polish with the cloth especially on the days you feel it has a lot of sweat contact or extended wear. Even extended wear with makeup or the weather can begin to change your jewelry or tarnish it faster. You may also clean your jewelry following the steps below (how I keep my jewelry safe): 

1. Use 'Dawn' soap or any other dish soap (not hand soap) and mix with hot water. Stir & let have a small soak. 

2. Use a old tooth brush or soft bristled brush to give it a light scrub and careful not to use anything damaging or aggressive such as Scotch-brite pads or any wired brushes. 

3. Rinse and dry! Keeping your piece dry is very important. Store properly in the original boxing or a soft bag/lined box.

You may also want to avoid wearing the jewelry in pools or hot tubs. Do not wear while applying lotions or sunscreens. Do not wear while showering and wait till after perfuming before wearing if you like perfume. Not recommended to be worn during workouts either!